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Delivery Information

We deliver to the entire UK and the Republic of Ireland. We do not deliver outside these countries.

Standard Delivery: On receipt of your order we will despatch your goods on the same day whenever possible. Our prices include delivery costs (or are otherwise clearly marked) on all products to mainland UK & the Isle of Wight (the entire UK for some products) and we use varying despatch methods dependent on the products concerned. Delivery times will be between 2 - 5 working days following your order. Please refer to the information below for further details on UK coverage.

If an item is out of stock and we are unable to supply you within 5 working days, we will notify you and advise of the expected despatch date before processing your order.

*Some areas in Scotland may be subject to an extended delivery time of up to 1 working day later than normal, see list at bottom of page.

Deliveries to Scottish Highlands & Offshore UK

Please note smaller parcels weighing less than 1kg are still delivered FREE to all UK postcodes (not Republic of Ireland). Additional delivery costs are only applicable to larger items, ie Dog Ramps, Dog Beds and Dog Crates, etc (see price guide below).

• Scilly Isles - Small parcels FREE, Large parcels £12.50.
  
• Scottish Highlands/Isles, Northern Ireland, Isle of Man, Jersey & Guernsey - Small parcels FREE, Large parcels £12.50.
  
• Republic of Ireland - £4.50 - £30.00 depending on parcel weight/size. (will be calculated automatically when ordering)

Delivery times for the above will vary between 2 - 5 working days

Please note prices are automatically adjusted in your shopping cart to match your product and your chosen delivery option.

Listed below are the postcodes that may be excluded from our standard delivery area.

All BT, IM, GY and JE postcodes
IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV32, IV33, IV34, IV35, IV36,IV40, IV52, IV53, IV54  IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV55, IV56
KA27, KA28, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17
PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71,PA72, PA73, PA74, PA75, PA76, PA77, PA78,
PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24,  PH25, PH26, PH30, PH31, PH32, PH33,
PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42,PH43, PH44, PH49, PH50
TR21, TR22, TR23, TR24, TR25.

*Additional Note

Mainland postcodes listed below may be subject to possible delivery delays of up to 1 working day when using our 48hr Express Delivery service

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The Pet Shop, Ewhurst Rd, Cranleigh, Surrey. GU6 7AA | email: info@youronlinepetshop.com | 01483 276690